Shipping Policy

INTERNATIONAL DELIVERY TIMES & COSTS

We deliver to around 200 countries worldwide with express mail (tracking service) using Hong Kong Post. Please check our list of delivery countries here. All international shipment are charged as follows:

  • Flat Rate:
    US$1.99 per item + Fixed Handling Fee US$3 (i.e. 1item-US$4.99, 2items-US$6.98, 3items-US$8.97 etc).
Estimated Transit Time

No.

Country

Estimated Transit Time

(Working Days)

1

United States, Canada, Australia, New Zealand

7–11

2

Austria, Belgium, Denmark, France, Germany, Netherlands, Portugal, Spain, Switzerland, United Kingdom

6–10

3

Israel, Lebanon, Malaysia, Singapore, Philippines, Indonesia, Thailand, Taiwan, Japan, South Korea, Macau, Vietnam, Cambodia

7–14

4

Finland, Greece, Hungary, Iceland, Ireland, Latvia, Luxembourg, Norway, Poland, Serbia, Slovenia, Sweden

8–12

5

Belarus, Czech Republic, Georgia, Italy, Lithuania, Mexico, Romania, Slovakia, South Africa, Ukraine

9–14

6

Other countries

6–22

The transit time above is just a reference. We don't guarantee any delivery time

HONG KONG DELIVERY TIMES & COSTS

Please visit HK Store here for Hong Kong shipment.

List of DELIVERY Countries

Countires

Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Angola
Anguilla (Bahamas)
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bosnia and Herzegovina
Botswana
British Indian Ocean Territory
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Island

Colombia
Comoros
Congo
Cook Islands
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
El Salvador
Equatorial Guinea
Ethiopia
Falkland Islands (Malvinas)
Fiji
Finland
France
French Guiana
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Grenada
Guadeloupe
Guam
Guernsey
Guinea
Guinea-Bissau
Guyana

Haiti
Honduras
Hungary
Iceland
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Marshall Islands
Martinique
Mauritania
Mauritius

Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Reunion
Romania
Rwanda

Saint Barthelemy
Saint Christopher (Saint Kitts) and Nevis
Saint Helena
Saint Lucia
Saint Martin(French Part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
South Korea
Spain
Suriname
Swaziland
Sweden
Switzerland
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands

Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Vatican
Venezuela
Vietnam
Virgin Islands, U.S.
Virgin Islands,British
Wallis and Futuna
Western Sahara
Zambia
Zimbabwe

ORDER TRACKING

You will be sent a dispatch confirmation email, which will contain your tracking number, as soon as your order has been processed.

IMPORTANT INFORMATION

We only dispatch items at our office hours. Orders that are not being dispatched will have to wait until next business day.

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our store.

We provide the option to ship to an address different to the billing address. However, due to security reason, we reserve the right to ship only to the billing address, or to verify details with our customers before shipping to a different address.

If you have made a mistake with your shipping details please contact us immediately with your order number via any instant messaging platform/email and we will try to amend them.

Please note we can make no guarantees to change addresses prior to shipping. If an order has been completed of processing, we are unable to amend the shipping address.

INSURANCE

SIM CART insures the purchase that ship with tracking service. All shipments are mail with tracking service. Shipment may require sign for delivery.

TAXES & DUTIES

Product prices displayed are exclusive of all taxes and duties. All taxes and duties will not be charged at our site.

No taxes and duties are needed to be paid for local (Hong Kong) shipment. However, we cannot tell you the exact cost of taxes and duties while shipping overseas, as customs policies and import duties vary widely from country to country, and it will be charged at the destination country. It is your responsibility to contact your local customs office for current charges before you order.

To the best of our understanding, prepaid SIM should not be charged any taxes or duties in most of the countries as its not a goods but a service that being sold. If there are any taxes that need to be paid for the service, it is included in the SIM card package.

If customs and import duties are applied at the destination country, it must be paid by the recipient of the parcel.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact us with your order number and tracking number using email or any instant messaging platform. We will do our very best to help resolve the matter as soon as possible.